TERMS & CONDITIONS
OBrien Judith Wright Real Estate act as booking agents for property owners. These conditions are an agreement between all parties. Any infringement permits the Agent/Owner to refuse the guest to occupy the property, amend the rental and/or terminate the booking/occupancy without refund. Variances can be agreed upon but only by arrangement in writing.
Conditions of Booking
Upon confirming a booking, the person/s who will be occupying the accommodation or utilising outlined services agrees to be bound by and accepts the Terms & Conditions outlined.
Bookings are accepted by us in good faith as marketing and booking agents for the property owners. We accept no responsibility for mis-description of the property and cannot be held responsible for actions taken by the owner of the premises or other occurrences that are outside of our control such as:
The property is sold
The property is altered in any way without our knowledge
Damage to premise and/or emergency situations
Malfunction of any inventory before/during guest occupation
The property is withdrawn from letting
Owner declines booking
System malfunction
Payment
A 50% deposit (including booking fee) is required to confirm a booking and will be deducted from the supplied credit card at the time of the booking being made. Payments are made via an encrypted third-party service. The balance of the total booking is required 28 days prior to occupancy. If this time has already lapsed, full payment will be required at the time of booking. A surcharge will apply to all credit card payments (Visa and Mastercard accepted only). When paying online via credit card your encrypted card details will be saved as security over the booking/property. Our data retention policy is to remove all sensitive data 14 days after checking out. Cancelled bookings are removed on the day of cancellation.
*Please note – Bookings via third-party sites are subject to varying payment conditions, please refer to the relevant booking platforms payment terms.
Online Registration and Bond
It is a condition of any booking that the guest provide security for their occupation. This includes a secure online registration which requires guests to upload an image of their photo ID (drivers' license or passport) and an image of the credit card used to pay for the accommodation. Failure to supply these promptly may result in your booking being cancelled.
All bookings require a security bond payable by credit card (incl. cc surcharge) to be paid prior to collecting keys. As the guest you are fully responsible for all damages/losses/additional cleaning, rubbish removal/lost keys, additional persons/admin fees etc. that are incurred during your stay caused by any person attending the premises during the booked period and understand these will be deducted from your bond. Contact via email will be made 7 days prior to your arrival to request bond payment. Bond funds held are released within 7 business days of departure following inspection of the property.
The booking agent reserves the right to further charge the credit card to recover reasonable costs for any of the following caused during your stay;
After hours key lock out (at cost)
Replacement of lost keys, remote controls (at cost)
Excess clean (at cost)
Removal of excess garbage, boxes, bottles etc (at cost)
Damages/ breakages to the above property (at cost)
Return of left behind items (min $50)
Late departure fee ($50 per hour)
Any other incidental charges that may be incurred as per out Terms and Conditions of which shall be deemed to form part of this agreement
PLEASE NOTE: If the matter is placed in the hands of debt collectors, all costs incurred due to recovery of monies, will be the responsibility of the person in question.
Keys
Access to keys will not be made available until all monies have been paid in full and online registration has been completed and verified. Upon departure keys must be returned to the same location they were collected from, failure to comply will incur a key collection fee.
Cost to replace lost keys, including replacement of locks if so desired by owner, will be at guest's expense.
Cancellation
Cancellations made at least 28 days prior to the original arrival date will receive a full refund (minus the booking fee). Cancellations within 28 days of arrival any money paid is not refundable unless the property is re-let for the entire period of original booking. Under no circumstances will refunds apply for early departure or refusal to stay at a booked property.
*Please note – Bookings via third-party sites are subject to varying cancellation conditions, please refer to the relevant booking platforms cancellation policy on the specific property you have booked.
Arrival and Departure Times
Keys are available from 2:00pm. Departure is by 10.00am. Additional charges may apply if you fail to check-out on time.
It is the guest's responsibility to advise our agency (during business hours) should they require after-hours key collection. Our Agency will not be responsible for alternate accommodation, or any other costs incurred by guests arriving after hours if no prior arrangement has been made and confirmation received by the guest.
After Hours
After hours concerns are to be directed to judithwright@obrienrealestate.com.au. The QR code on the fridge provides a thorough troubleshooting guide, please refer to this before contacting the after-hours team member. If the issue is deemed non-urgent a team member will contact you the following day. Items listed below will be actioned as urgent.
Burst water system
Blocked or broken toilet system
Serious roof leak
Gas leak
Dangerous electrical fault
Flood or serious flood damage
Serious storm or fire damage
Failure or breakdown of essential service or appliance
Fault or damage rendering the premises unsafe
Linen
In this region, it is common for some holiday properties to include linen with bookings, while others require guests to either bring their own or hire linen. By default, bookings at all properties include doonas with covers, pillows (no cases), and mattress and pillow protectors.
Please refer to your specific property description to confirm whether additional linen is supplied (ie. top and bottom sheets, pillowcases, bath towels, bathmats, and tea towels).
Should you proceed with a booking for a property not supplying all linen, a link to a local linen hire company will be provided for your convenience.
Our agency will not be liable for linen costs.
Breakages
As the guest you are responsible for any damages, breakages or loss incurred during the term of occupancy. Any incurred charges will be deducted from your bond, including a credit card surcharge. Should any accidents occur during occupancy these are to be reported as soon as it occurs and/ or replaced and paid for.
Schoolies
The booking agent does not accept schoolies bookings. Failure to disclose a schoolies booking will result in all guests being evicted from the property immediately with no refund provided. Additional penalties may apply.
No Smoking
Please note smoking is not permitted indoors. Outdoor smoking is acceptable; guests are required to remove all evidence of smoking upon departure. Failure to comply will result in cleaning costs being incurred.
Pets
Properties have varying pet permissions. Please refer to your specific property description to confirm whether pets are allowed and whether there are indoor or outdoor restrictions. All evidence of pets must be removed upon departure. Damage to properties must be reported and rectified. Failure to comply will result in additional costs being incurred.
Guests opting to take pets to non-pet approved properties risk eviction and loss of booking payment or bond deduction.
Cleaning
It is a condition of your stay to return the property to the same conditions as it was when you arrived.
Additional fees as outlined below may be incurred should excess cleaning be required:
BBQ –a BBQ may be provided at the property for your use. Please ensure the BBQ and utensils are left clean upon departure. Failure to comply will result in a minimum charge of $50.
Oven/Fridge/Freezer – Please clean any spills etc. that may occur and remove all food/beverages. Failure to leave these items empty and clean will result in a minimum charge of $50.
Dishes & Kitchen – please leave these areas clean and free of dishes. Failure to do so will result in a minimum charge of $50.
Bathroom & Toilets – Please leave these areas clean. Failure to do so will result in a minimum charge of $50.
Gas Bottles (bbq) – should the gas bottle run out of gas you will be reimbursed the cost of swap & go upon providing us with a receipt. Some properties do have a spare bottle onsite – please call our office for confirmation.
These measures are taken to ensure a clean and comfortable stay for all guests. Therefore, it is imperative that you contact our office immediately upon arrival should you note any issues as listed above. Should any issues be present – DO NOT RECTIFY – we will send a representative to complete the task and charge the previous guest accordingly. Therefore, the current guest will still be required to comply with the above conditions upon departure.
Accommodating extra persons
Setting up makeshift structures i.e. tents or caravans and accommodating more persons than the property permits is prohibited. Guests found to have additional people at a property risk eviction and loss of booking payment or bond deduction.
Parties and functions are strictly prohibited!
The price charged is for domestic use only and not commercial activity. Accordingly, this rate does not allow for the extra wear and tear associated with functions such as bucks/hens' parties, in terms of cleaning, garbage removal, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments deducted from your supplied credit card details.
Inspections
The Agent or Owner is entitled to attend to inspect the premises if there is legitimate concern for the security of the property and its contents.
Vacate Demand
The Guest must vacate the premises upon demand of the Agent or Owner without refund upon breach of this agreement. Infringements include incorrect information supplied to the agency upon booking the property, causing malicious damage to the property, being/causing a public nuisance, excess noise, accommodating more persons than agreed, parties, setting up makeshift structures or ignoring warnings or requests from the agent.
Disputes
The Agent reserves the right to resolve any dispute on behalf of all the involved parties.
Indemnity
You, the Guest, indemnify the agency against any liability which may attach to the agency as a result of damage, injury, loss or inconvenience being personal or proprietary suffered by any person where damage, injury or loss has been contributed to or caused by any act or occasion of the tenant or his visitor. These conditions are an agreement between the parties. Any infringement of the above conditions permits the agency to refuse a key, amend the rental or immediately terminate the booked stay.
Council Regulations
Noise Resitrictions: Residential & Commercial Noise | Bass Coast Shire
Fire Restrictions: Fire Restriction Dates | CFA (Country Fire Authority)
Waste and Rubbish: Waste and Rubbish | Bass Coast Shire
Rubbish
There are three bins provided, one for recycling (yellow lid), one for household waste (red lid) and one for green waste (green lid). Please use appropriately. Check above Waste and Rubbish link for kerbside collection calendar. Please take any excess rubbish home or to the tip, any excess rubbish left at the property will incur a removal fee. Should you arrive to a property with full or contaminated bins please advise the booking agent immediately.
Lost & Forgotten Items
Please check carefully before you leave the property as we cannot guarantee any items left in properties will be found and returned to you. If at any time you request us to return to the property to check for lost items, there will be a minimum cost of $50 for collection and postage charges. Payment via credit card will incur a credit card surcharge. All lost items will only be held at our office for 7 days.
Privacy Act
Please refer to the relevant policy below in accordance with the booking site utilised for your particular booking:
OBrien Judith Wright - HERE
Stayz - HERE
Bookings.com - HERE
AirBnB - HERE
Please contact our office during business hours should you have any queries
(03) 5952 5100 or holidayteam.jw@obrienrealestate.com.au